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Return & Refund Policy

refund policy skyline

Thank you for choosing Skyline Printing. We take immense pride in our quality and craftsmanship. Because the majority of our products are custom-made to your exact specifications, we enforce the following guidelines regarding returns and refunds:

 

1. Custom and Personalized Orders

All sales are final on custom-printed products, personalized items, and special orders.Once an order has been approved and sent to production, we cannot accept returns, exchanges, or cancellations due to customer errors (including typos, design placement, incorrect sizing, or color variations from your screen).

 

2. Defective, Damaged, or Incorrect Items

If we made a mistake or if your order arrived damaged, we will absolutely make it right.

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  • Reporting Window: Please inspect your order upon receipt and contact us within 7 business days of delivery.

  • Process: Send an email to Skylineprintingsolution@gmail.com with your order number, a brief description of the issue, and clear digital photos of the damaged or defective product.

  • Resolution: If the error is on our end, we will arrange for a reprint or issue a full or partial refund at no additional cost to you.

 

3. Non-Custom Products (If Applicable)

For any standard, non-customized items sold on our shop:Items must be returned within 14 days of purchase.Products must be unused, in their original packaging, and in the same condition that you received them.Customers are responsible for return shipping costs.

 

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.Approved refunds will be processed automatically to your original method of payment within 5–7 business days.

 

Contact UsIf you have any questions about our return policy or need assistance with an order, please reach out to us:

 

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